In the world of Managed IT Services, a NOC (Network Operations Center) is a team of network and systems engineers responsible for supervising, monitoring, and managing dozens of platforms, applications, and websites 24 hours a day, 365 days a year.

The personnel in charge of a NOC are specialists in identifying both problems and incidents related to the monitored systems. They possess the skill to mitigate damage that could impact production, as well as the expertise to foresee future failures through:

1. Creating contingency plans
2. Automating processes to streamline performance
3. Providing rapid responses to critical situations

Any organization that requires high availability for its networks, servers, and computers needs a NOC to manage and monitor system operations in real time and prevent any service degradation.

Functions of a NOC

• Incident management
• Resource optimization
• Device storage management
• Performing scheduled backups
• Internal and external network monitoring
• Threat analysis
• Communication management (email, voice, and video)
• Remote troubleshooting for complex issues
• Process automation
• Tracking and resolving recurring problems
• Serving as a bridge between the company and internet/telephony service providers
• Developing contingency plans to minimize impact on production
• Improving the performance of services delivered to the customer

Maintaining continuity in data communication network operations is of strategic importance for technology companies. In most cases, a disruption in operational continuity has a direct negative impact on meeting customers’ business needs